Two-Step Verification

Two-step verification adds a one-time code from an authenticator app on top of your password. In Lede it is called Two-Factor Authentication. It is optional, and you control it yourself from your Profile.

Turn It On

1. Open Profile from the account menu, and under Settings choose Two-Factor Authentication.
2. Switch on Authenticator app.
3. Scan the QR code with an authenticator app such as Google Authenticator, Authy or 1Password. You can also add the manual key shown under the code.
4. Enter the 6-digit code the app shows and choose Verify and Enable.
5. Lede shows your recovery codes. Save them now, because this is the only time they are shown. Choose Copy or Download .txt, tick I've saved these codes somewhere safe, then continue.

From then on, signing in asks for your password and a code from the app.

Recovery Codes

Recovery codes get you back in if you lose your authenticator app. Each one works once. Under Settings, Recovery Codes shows how many you have left. Choose Generate New Codes if you are running low. Generating a new set cancels every old code straight away.

If You Lose Your Authenticator App

1. On the sign-in screen, open Trouble logging in? and choose Lost your authenticator app?
2. Enter your email address and one of your recovery codes, then choose Recover my account.
3. Sign in with your email and password. Your account is now protected by your password alone, so turn two-step verification on again and save a fresh set of recovery codes.

We email you whenever this happens. If it was not you, change your password straight away and contact support.

Out of recovery codes, or never saved them? Ask an admin in your organisation to reset two-step verification for you. Only admins can do this, not managers. They open you from the Users page and choose Reset 2FA, and Lede asks for the admin's own authenticator or recovery code. Your unused recovery codes stop working when they do.

The option is not offered for people who are suspended or still invited. If you also belong to another live organisation, an admin cannot reset it, because your sign-in is shared. Contact Lede support instead.

Turn It Off

Open Two-Factor Authentication in Settings and switch off Authenticator app. To make sure it is you, Lede asks for a current code from your app or one of your recovery codes, then choose Turn Off.