Sign In And Sign Out

You sign in to Lede with your email address and password. If you have turned on two-step verification, you also enter a code from your authenticator app.

Sign In

1. Open the Lede app you want. The address is app.workwithlede.com for Intelligence, handover.workwithlede.com for Handover and forum.workwithlede.com for Forum.
2. Choose Sign In. Lede takes you to a secure sign-in screen.
3. Enter your email address and password, and your authenticator code if you are asked for one.

New to Lede and not invited? Choose Sign Up under the Sign In button. If you were invited, use the link in your invitation email instead, see Accept Your Invitation.

If You Cannot Sign In

Open Trouble logging in? under the Sign In button. It gives you two pointers:

• Password reset steps, as text: choose Sign In, type your email address, then select forgot password. See Reset Your Password.
• A link, Lost your authenticator app?, which lets you use a recovery code. See Two-Step Verification.

You may also see one of these messages:

• Your Session Has Ended: you have been signed out. Sign in again to carry on.
• This Account Can't Be Used Here: signing in again with the same account will not change this. Sign out, then sign in with a different account, or contact support if you think this is wrong.

Sign Out

Choose your name at the bottom of the sidebar to open the account menu, then choose Sign Out. Handover and Forum have the same account menu. If you are on the sign-in screen and Lede says you are already signed in, it also shows a Sign Out button.

Check Where You Are Signed In

Under Profile then Settings, Trusted Devices lists the devices you have signed in from. We email you whenever your account is used on a new device. If you do not recognise one, or no longer use it, revoke it there.

Still stuck? Use the Contact Support section at the bottom of this page.